Donor and contact management built for
South African NPOs & POPIA compliance

Secure online database to track supporters, volunteers, staff and beneficiaries. Create profiles, templates, tasks, prospects, and record all history.

Tailored for small to mid-sized NPOs in South Africa. No per-user pricing, no unnecessary complexity.

Why contact management becomes a challenge

As your nonprofit grows, managing donors, volunteers, and beneficiaries across multiple spreadsheets or systems becomes difficult. Without a dedicated CRM, tracking interactions, tasks, and compliance is time-consuming and error-prone.

What you can do with the system

Profiles

Organise all contact data and history. Segment supporters for targeted communication and reporting.

Templates

Create email templates with merge fields. Send automated birthday, welcome, and thank-you messages.

Tasks

Track tasks per contact or organization. Ideal for follow-ups, meetings, or private reminders.

Prospects

Manage opportunities and acquisition pipelines with progress tracking and status updates.

Documents

Store documents securely in the cloud. Archive and retrieve files per contact easily.

POPIA Compliance

Ensure your NPO complies with the Protection of Personal Information Act (POPIA).

Why generic CRMs struggle with non-profits

Most systems are built for sales teams — not for donors, volunteers, beneficiaries, or compliance.

Generic CRM

  • Designed around sales pipelines, not relationships
  • Per-user pricing that scales cost, not value
  • Complex setup for everyday contact tracking
  • Limited awareness of POPIA and local audit needs
  • Donors, volunteers and beneficiaries treated the same

In-Contact

  • Built specifically for non-profit relationships
  • Flat pricing. All users can get involved
  • Simple, purpose-driven contact records
  • Designed with South African POPIA compliance in mind
  • Clear distinction between donors, volunteers and beneficiaries

Common questions

Designed specifically for South African NPOs and PBOs to manage supporters, donors, volunteers, and beneficiaries efficiently.

Yes. Multiple users can access and update contacts without extra per-user fees.

Yes. You can log calls, meetings, emails, tasks, and notes for each contact or organisation.

Yes. Contacts can be grouped by type, tags, or custom fields for targeted communication and reporting.

Yes. The CRM is designed to comply with South Africa's Protection of Personal Information Act (POPIA).

Yes. You can securely upload, archive, and retrieve files attached to any contact or organisation.

Yes. You can track potential donors, prospects, and acquisition pipelines.

Yes. Create email templates with merge fields for automated messages, like welcome, birthday, or thank-you notes.

Take control of your donor and contact management

See how In-Contact can simplify your NPO’s contact and donor tracking.

Request a demo View pricing
One connected system — move easily between modules
Contacts
You are here
Messaging
Newsletters & SMS
Donations
Giving & reporting
Certificates
SARS compliance
M & E
Impact & accountability